The coronavirus (COVID-19) pandemic has had a significant impact on Massachusetts workers and businesses. If you are here, it’s likely that you or someone you know has already been affected by COVID-19-related health concerns, layoffs, or feel that your position is currently in jeopardy.
The Department of Unemployment Assistance is hard at work during this unprecedented crisis to make sure that everyone has access to the benefits they need, when they need them. The Commonwealth's primary goal is to make the process of collecting Unemployment Assistance as easy as possible. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.
As always, my office is available to you if issues arise with your unemployment claim.
COVID-19 unemployment information
Start here to find information and changes to the unemployment claims process.
Apply for Unemployment Insurance (UI)
Helpful information related to UI.
Apply for Pandemic Unemployment Assistance (PUA)
Helpful information related to PUA.
Request your weekly benefits
After you apply for UI or PUA, remember to request benefits every week, even if your application or appeal is pending.
Additional DUA resources
More resources to help you get the answers you're looking for.
- Pandemic Unemployment Assistance Virtual Hearings Guide
- Employee FAQs
- Employer FAQs
- CARES Act FAQs
- Pandemic Unemployment Assistance (PUA) FAQs
- Unemployment Insurance Benefits and Returning to Work: Guide for Employers
- Unemployment Insurance Benefits and Returning to Work: Guide for Workers
- Legislative and regulatory documents related to COVID-19